June 14 2022 at 1pm EST

Demystifying digital transformation for museums and cultural venues 

Join Solutions Metrix President and owner Sebastien Forget for a thorough look at how a CRM system is a great place to start if you’re looking to improve your customer journey and internal operations for your culture venue or museum.

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You will learn more about the Best Practices on Museums Operation

  • Continued Journey from Visitor to Member to Donor
  • More targeted invitation for expositions
  • Boutique/Shop integration
  • Discount management
  • Donation management (different donors require different approach)
  • Permanent vs temporary expositions


Sebastien Forget is an entrepreneur with a deep knowledge of how technologies can help companies navigate the CX digital transformation landscape. He helps executives achieve their business goals with technology by defining a strategic CRM Roadmap. Sebastien is passionate about educating businesses on the best practices on Customer Relationship Management.  



Well-managed culture venues and museums can reap rich rewards. Inefficient processes and data silos can lead to missed opportunities and lost revenue. A Customer Relationship Management (CRM) system provides the insights and strategies you need to manage your customer relationships more effectively, increase visitors, boost donations, and optimize your ticketing process.

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